How to re-verify Identity when be denied (KYC)

In the event of a failed identity verification, you will receive an email with the subject Identity Verification Failed along with the reason for the failure.

Also, the status will now change to [Rejected].

At this point, you can proceed to re-verify your identity by:

Step 1: Click [Verify] right on the email or go to FXCE account, click [Setting], click [Verify] in the Account verification section.

Step 2: The screen displays, click [Back] to verify the information (if required). Please make sure that all the information entered is consistent with your documents.

 Then, click [Next] to verify the document.

Step 3: The screen displays. Please choose the type of ID: ID card, Passport or Driver's License. Enter the number on the card of the document type you chose.

Then, upload photos of the frontside and backside of your document.

Click [Confirm] to complete.

Notice: Your profile will be reviewed within 3 working days from Monday to Friday. Once your application has been verified, we will send you an email notification.